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FAQ: Frequently Asked Questions

KROOZ PAY - Payment Gateway Service

Merchants

If I create my merchant account, how long before my account is approved?

When you create your merchant account, make sure you upload your identification document and business document for KYC verification. And if everything went well, your account is approved the same day.

If I signup as a merchant what are my benefits?

The benefit of KROOZ PAY Merchant Account as follow...

+ You have access to Rest API Plugins for your e-commerce website.
+ You have access to Payment Links you can send to your customers.
+ You have access to Payment Form you can add to your website.
+ You'll have access to Donation Form *(coming soon).
+ Accept payments from around the world.
+ Accept major payment methods including credit cards, debit cards, and ACH.
+ Customers can pay using any major credit card and ACH bank payment.
+ Money received is transferred to your bank account through bank wire transfer.
+ Wallet to Wallet Transfer.
+ Advanced fraud protection.
+ Easy website integration of KROOZ Pay Gateway API Plugins and Payment Form.

Do you place any hold on new merchants?

No, there is no hold. You can initiate the bank wire transfer anytime if you have enough amount on your account to transfer. We do not hold fund unnecessary.

Will my first payment be available for withdraw?

Yes, payment is always available for withdrawal, however, the payment has to cleared ACH (Automatic Clearing House) usually 48 hours before we can initiate the bank wire withdrawal with the bank and based on your bank account details you provided to us.

What is the minimal limit on bank wire transfer withdrawals?

$100 is preset as the minimal amount to withdraw. No, maximum limit.

How long does the bank wire transfer withdrawal take?

Normally, bank wire transfers for United States and Canada are processed by the bank within 24 hours. However, bank wire sent international to other countries could take longer to arrive your bank account and it depends on the recipient bank and country.

As a merchant if I subscribe to the merchant membership plan, can I use it for multiple businesses or it's just for one business?

If you have a merchant account and active merchant membership plan, you can add up to 5 businesses of your own. The business must be owned by you and not another person.

We have a video streaming business is that ok, would my account be banned?

Yes, it's OK and your account will not be banned.
But if you have problem with your customers and your customer raised dispute, make sure you settle the customer dispute professionally, and everyone will be happy.

Where can I get my KROOZ PAY Client ID and Secret Key?

You'll see your CLIENT ID and SECRET KEY once you login to your account, click on the MERCHANT menu on left side, then click on the WHEEL icon on right side of your business listing, that will reveal your Client ID and Key. You'll need to copy and insert them into your CMS platform KROOZ PAY setting, example: WooCommerce, WHMCS, etc.

Thanks for choosing KROOZ PAY Payment Gateway. We wish you great business success.

What could make my Merchant Account Suspended & Banned?

KROOZ PAY do highly appreciate your membership and the opportunity to serve you. However, we do not tolerate any activity that may violates our policy, service, and any law. We have zero tolerance in such. Your account could be banned...

1. If we detect unusual and suspicious activity on your account.
2. If we think you're knowingly trying to abuse our system.
3. If we think your activities are illegal and violate platform policy and any applicable law.
4. Misusing our ticket system could have your account suspended. Yes, we want to render support for the service, but send relevant support tickets when the ticket option is needed.
5. Understand when your merchant account is suspended and banned, merchant membership plan fee paid is not refundable.

And, if there is a balance on the suspended account wallet, such amount cannot be withdrawn until the account has gone through Loss and Fraud Prevention review, and if the specified account is found legit, the stated wallet amount will be release after 120 days has passed.

What is the document required to verify my business?

For business KYC verification, you can submit the business license certificate, example: Article of Incorporation, DBA (Doing Business As), Website/domain registration showing your name as the owner of the website - WHOIS. Also, you can upload your business EIN document, or your company tax identification certificate issued by the governing entity.

Regular Users

If I signup as regular user, what are my benefit?

KROOZ PAY regular USER can only make payment to vendors.

Does regular user have to pay membership fee?

No, regular user does not pay membership fee because, they do not have access to KROOZ PAY Rest API, Payment links, Payment form, etc.

As a regular user, why should I login before making payment?

It's a security requirement that all users must login to their account to make payment, if you don't presently have KROOZ PAY account creating one is easy and it takes less than 30 seconds, all you need is your name, email address, telephone number, and password.

The benefits for you to have account is that you will be able to track all payment transactions you've made, the vendor/merchant you make the payment to, also ability to ticket/dispute features and should they be an issue with your transaction, you have ability to create a dispute with the merchant through your account and more.

What is KROOZ PAY method of payment?

KROOZ PAY infrastructure is built to accept credit cards, debit card, and ACH bank payment. All transaction payments are showed on the user account transaction history, and the amount reflected on the user/merchant wallet letting the user/merchant know the balance amount on their account, that if the user make deposit to his/her KROOZ PAY account. This process is like all payment gateway companies.

KROOZ PAY method of payment.

+ KROOZ PAY Wallet.
+ KROOZ PAY Gateway. (That is for credit card payment)
+ KROOZ PAY Bank Teller.

(KROOZ PAY Bank Teller that would be direct instant bank payment and payout, automatically connecting the user/merchant bank to KROOZ Pay system for instant ACH payment/payout or withdrawal. This feature is under development - coming soon.)

What could make my User Account Suspended & Banned?

KROOZ PAY do highly appreciate your membership and the opportunity to serve you. However, we do not tolerate any activity that may violates our policy, service, and any law. We have zero tolerance in such. Your account could be banned...

1. If we detect unusual and suspicious activity on your account.
2. If we think you're knowingly trying to abuse our system.
3. If we think your activities are illegal and violate platform policy and any applicable law.
4. Misusing our ticket system could have your account suspended. Yes, we want to render support for the service, but send relevant support tickets when the ticket option is needed.
5. Understand when your User account is suspended and banned, and if there is a balance on the suspended account wallet, such amount cannot be withdrawn until the account has gone through Loss and Fraud Prevention review, and if the specified account is found legit, the stated wallet amount will be release after 120 days has passed.